Inspiration. Imagination. Motivation

Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We are an overnight service in NZ, but some delays may occur at the courier level.

Delivery Times of our couriers can be viewed here:

NZ Post: https://www.nzpost.co.nz/contact-support/domestic-delivery-updates

DHL: https://www.dhl.com/nz-en/home/our-divisions/ecommerce-solutions/customer-service/consumer-faq.html

Winnie's Pick's Drop Ship Shipping Terms:

5-15 days - Shipping times apply to business days and Saturdays only, not to Sundays or bank holidays.

Standard Rates for delivery apply - please see the pricing below under Domestic Shipping Rates.

Domestic Shipping Rates and Estimates

We offer $8 flat rate shipping to New Zealand – both North and South Island. Please note that due to a technical issue on our website you might be charged an additional $8, this will be refunded when your order is being processed. 

Local delivery

Unfortunately we do not offer and local delivery service other than the courier option.

In-store pickup

You can skip the shipping fees with free local pickup at the Store in Kerikeri or Auckland (Bucklands Beach Area). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9.30am – 5pm on Mon – Saturday at the Kerikeri Store, and Mon – Sun in Auckland, but must be prearranged as this is a residential address. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: Anywhere in the World that NZ Post or DHL service 

Shipping charges for your order will be calculated and displayed at checkout. 

DHL

Estimated delivery time

Price

Asia

1 to 5 business days

$119

Australia & Pacific Islands

1 to 5 business days

$63

Europe

1 to 5 business days

$162

North America

1 to 5 business days

$140

Rest of the World

1 to 5 business days

$210

 

NZ Post – Air Carrier

Estimated delivery time

Price

Asia

14 business days

$65

Australia & Pacific Islands

14 business days

$32

Europe

14 business days

$79

North America

14 business days

$79

Rest of the World

14 business days

$85

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. All You Needle is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

You can track your item on the following links:

NZ Post: https://www.nzpost.co.nz/tools/tracking

DHL: https://www.dhl.com/

If you haven’t received your order within 10 days for Local and 21 Days for International of receiving your shipping confirmation email, please contact us at marketing@allyouneedle.co.nz with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We are able to deliver to P.O. Boxes

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at marketing@allyouneedle.co.nz


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